![]() What questions can I answer for you today? Please do not respond to this email address as it does not accept incoming email.Ĭhris: Thank you for visiting Comcast. This will cost you our membership NOT for nfl games but for rudeness This is an example of a customer simply asking a question and your CSR ignores the question totally. I was wondering the necessary requirements needed to start service with Comcast? Is this something I can contact customer service over the phone or by email, or do I need a technichian at my home to install service? Thank you for taking the time to answer my question.ĭid your questions go unanswered? Share your thoughts on Comcast customer service. One of our Comcast customer support representatives will. See the email response below:Ĭomcast ECARE have received your e mail and thank you for using Comcast’s online email support. ![]() This satisfied us because we received communication from a representative instead of an automated response. The response time was approximately 2 hours from the initial email. Our question was not immediately answered.Īn email inquiry to Comcast customer service resulted in a fairly quick response from the customer service team. When we contacted customer service through the email form, we received an immediate, automated email response. The English speaking rep was extremely polite.Īnother way to contact Comcast customer service through the email form here. When the Comcast customer service representative answered the call, they were helpful with my request of information concerning initial service. When the customer service representative does not pick up, the automated system repeats multiple times. The system runs for approximately 10 minutes. When customers want to speak to a customer service representative, you have to wait through an automated system. According to the website, we should receive a response within 24 hours as long as we sent our email between 8:30 a.m. Using the customer service email address, we sent an inquiry to the customer service department. You can also choose to send an email to the digital cable, high-speed Internet or digital voice departments depending on your location using an online email form. The Comcast customer service contact email address is If you click on the link to email customer service, your computer will open your email client and address the email to the abovementioned address. The website explains the service offers by the company, the terms and conditions surrounding new or existing service and customer service contact options. New or existing customers can visit the official Comcast website at. There is no customer service address listed on the Comcast residential or business website. The mailing address on file with the corporate side of Comcast is: This could mean customers have to wait longer on the phone, because all calls are routed through the same number no matter why the customer is contacting the customer service department. ![]() We found only one customer service phone number on the Comcast website. Click here to leave a comment about your customer service experience. If you do not have an account or online access, finding contact information is a bit harder. From the official website, customers can quickly contact customer service if they have an account with the company. The headquarters for Comcast Cable is located in Philadelphia, PA. The company is one of the largest cable providers. Contacting Comcast Customer Service CenterĬomcast is a cable, Internet and phone provider in the United States.
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